Returns & Refund Guidelines

What Can Be Returned?

• Return requests need to be filed within 5 business days of delivery
• Items must be unwashed, unworn, and kept in their original shape
• Any original brand tags or packaging must stay attached if applicable
• A valid proof of purchase is required
• Final sale items cannot be returned under any circumstance

Final Sale Items

Certain listings are marked down as final sale and are non-returnable. This covers deep discounts, special promos, or items explicitly labeled as final at checkout.

Who Pays for Return Shipping?

If you're returning something simply because you changed your mind, return shipping costs are on you. If an item arrives broken, defective, or totally different from the listing description, KMSecondLife or the seller will cover the return shipping.

How to Start a Return

1. Sign into your account and open up "My Orders"
2. Pick the specific item you need to send back
3. File a return request and choose the reason
4. Hang tight for approval and step-by-step instructions
5. Print out the provided return shipping label
6. Pack up the item securely and mail it back

Inspection & Checking

As soon as the package arrives back, the item goes through a quick review. Refunds can be adjusted or turned down if the piece shows obvious wear, damage, or doesn't match what the seller originally described.

Refund Timelines

• Refunds are processed within 5 to 7 business days following approval
• Money goes straight back to your original payment method
• You'll get an email confirmation the moment it goes through
• Banks sometimes take an extra 3 to 10 days to clear the funds into your balance

Wrong, Damaged, or Defective Items

If your package shows up damaged or you get the wrong piece entirely, reach out to our support team within 7 days of delivery. We'll set you up with a prepaid return label and help sort out a replacement or full refund.

Return Abuse & Fraud

Filing fake claims, abusing the return policy, or making excessive returns can lead to account restrictions, temporary bans, or permanent closure.

Seller Return Responsibilities

Sellers have to accept returns if an item turns out to be wildly different from their description. KMSecondLife steps in as an impartial judge to make the final call during disputes.